FAQ & Support
FAQ & Support

Q1:Who are we?

We are based in Guangdong, China, start from 2006,sell to Western Europe(60.00%),North America(25.00%),Domestic Market(5.00%),Eastern Europe(5.00%),Eastern Asia(5.00%). There are total about 201-300 people in our office.

Q2: Where is your facotry location?
A: Our factory is in Shenzhen, near Guangzhou and HongKong.

Q3. What’s your MOQ?
A: Our MOQ is 1000PCS.

Q4: What's your warranty?
A: Yes, we offer 1 year warranty.

Q5. What about the lead time?
A:2-3 business days for sample order.And 25-30 days for mass production orders. 

Q6. Can you provide OEM/ODM services?
A: Yes. we welcome your OEM or ODM orders.Acturally we have been cooperating with many famouse lighting brand and are always willing to do OEM service for our honored clients.Our OEM service includes:customized gift box,packing,using manual and logo silk printing etc.

Q7: Can I get some samples to test before orders?
A: Yes, we welcome sample order to test and check quality. Mixed model samples are welcome.

Q8: How can we guarantee quality?
A: Always a pre-production sample before mass production;
Always final Inspection before shipment;

Q9: Why should you buy from us not from other suppliers?
A: FEIHE ABSOLUTE ADVANTAGES: Manufacture with 15 years producing and exporting experience for LED lighting products. Certificates: design patent, BSCI, ISO9001, CE, ROHS, FCC, GS, KC, ETL. OEM&ODM service. Own brand: YOUNDMIND and WILIT.

Q10: What services can we provide?
A: Accepted Delivery Terms: FOB,CFR,CIF,EXW,FAS,CIP,FCA,CPT,DEQ,DDP,DDU,Express Delivery,DAF,DES;
Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;
Accepted Payment Type: T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese,Spanish,Japanese,Portuguese,German,Arabic,French,Russian,Korean,Hindi,Italian.